Fresh Eyes Facilities Association

FM Team

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	Very often the Team is the only real asset a Facilities Manager has at his disposal. They should be nurtured and managed just as we do with children; educating, training, developing and mentoring, but especially treated with respect and dignity. We believe in the old addage that we should treat staff as we would want to be treated ourselves, especially as in most cases it follows that those we step on to rise up the ladder have the lasting opportunity to step on us as we slide down the snakes in the great game of life.
	A brief description of each area is below but try the Free Downloads above
Team Meetings	The Key to all meetings including those of your team, Regular, agendad, minuted, action plan, review task status at the next meeting
Task Descriptions	A basic description of each task you need a person to do and to what standard you expect, this should lead to Service Levels and Key Performance indicators you will need to write the job description
Job Descriptions	This should as the title suggests describes the job in layman terms so the unskilled understand where it is to be performed, who the job holder will be responsible to and for, what is the main purpose, and the duties and responsibilities covered in the role. It is wise to include how the role will be monitored and assessed. This is then covered more by the Task Descriptions, Key Performance Indicators and Service Level Agreements
KPIs	Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organisation. They should reflect the organisations mission and goals, by reviewing them should give a good picture of how the organisation is performing
Competencies	Is a tool that an individual can use to demonstrate a high standard of performance. Competencies are the combination of skills, knowledge and experience demonstrated as a personal characteristic. They can be either technical or personal.
SLAs	Service Level Agreements are normally associated with suppliers or contractors. it is what is expected by the client.
Agency Terms	It is much better to know some agencies, a contact, their terms and rates so that when you need to ask them for help to fill a post; either temporarily or permanent it can be achieved smoothly and with minimal effort
Vacancies	The minute a vacancy occurs actions should be taken in the following order review if you need to fill the post, can you re-jig the manning to cover the gap, then the Task Descriptions job description and KPI's should be agreed.
Training	Induction for new staff and refreshers for present staff
Team Members	There is no I in TEAM, its a group effort and no individual can win or loose
Staff Review	Often only undertaken when job roles need filling or services change, however a Staff Review should be undertaken each quarter. This should allow you to see that those employed are doing what you need them to to reach your objectives
Unions

We are pronounced FEeFA

(the footballers got it wrong they are FIFA with an i!)