Fresh Eyes Facilities Association

FM Communications

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Clicks	Description
	How we communicate is as important as turning up, do it wrong and you should not do it at all. If you are sailing a dinghy across a harbour and you see a ocean going ferry coming straight for you would you expend your effort on shouting or sending the captain an email or would you use every gram of effort left in you to get the H*** out of the way? Knowing who to communicate with and the best medium in which to communicate with them to get the result you need is key to getting the message across. Running through the basics always helps; who, when, why, what result, which medium or method, how do you want them to react. These days it is so easy to send an email or pick up the mobile phone, but if you are looking for the listener to support  your case, asking them just after they have had their head chewed off by their boss may not be the best time. We often forget that it is not what is communicated but what is heard or written so put yourself in the position of the receiver and think again. A boss of mine from my days in 1973 back at Eton College used to say; If you think it, don't say it If you say it, don't write it If you write it, don't send it If you send it resign......... now who could that apply to today
Change Management	These days FM is in such flex that good Change Management is essential. Here we have a few tips and suggestions to consider. Try our Partnership Pyramid to help manage that next change
Directories	Who is the owner who will update and amend and be the focal point for any change, this will need to be communicated to all, how should changes be notified
Mobile Phones
Telephone
Signage
Notice Boards
Users
Presentations
Business Cases

We are pronounced FEeFA

(the footballers got it wrong they are FIFA with an i!)